Customer Success Executive

Company Overview
Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.
We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.
Newfire is seeking a Customer Success Executive with SaaS experience to drive the modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data-driven decision-making—ultimately working to improve healthcare outcomes for millions of Americans.
You’re a Perfect Match If You Have:

• Bachelor’s degree in business, technology, or a related field.
• 8+ years of experience in customer success, account management, or a related role, preferably in a B2B SaaS environment.
• A customer-first mindset with a passion for building long-term relationships and driving customer satisfaction.
• Strong communication and interpersonal skills to engage with stakeholders at all levels.
• Understanding of SaaS technology and ability to guide customers through best practices.
• Experience in the healthcare industry, particularly with payer solutions, is a plus.

• Act as the primary point of contact for customers post-implementation, ensuring a smooth transition from onboarding to ongoing success.
• Develop strong relationships with key stakeholders, understanding their goals and business challenges.
• Monitor customer engagement, usage patterns, and satisfaction to ensure they are getting the most value from the platform.
• Provide proactive guidance, best practices, and solutions to maximize customer success.
• Identify early warning signs of customer dissatisfaction and implement corrective actions.
• Act as an advocate for customers, ensuring their feedback influences product development and support initiatives.
• Partner with Sales, Product, and Support teams to drive customer success and align on strategic initiatives.
• Provide customer feedback to improve onboarding, training, and overall user experience.