VP of Account Management

Region: US

Country: USA

Type: Hybrid

What's the Project?

About the Role
Newfire is a global tech advisory and venture-building firm at the intersection of delivery, innovation, and impact. We’ve historically grown through word-of-mouth, building purpose-driven companies like Care Lumen and serving as trusted partners to digital health innovators.
The Vice President of Account Management plays a pivotal role in ensuring our clients achieve their strategic objectives and experience measurable success with Newfire. Reporting to the Chief Commercial Officer, this leader will oversee the account management organization responsible for client growth, retention, and satisfaction.
This role bridges strategy and execution, connecting our clients’ ambitions with Newfire’s delivery and advisory strengths, while building the internal systems and processes that enable scalable, relationship-driven growth.
This is a Hybrid role, New England-based (EST working hours).

You’re a Perfect Match If You Have:

• Senior leadership experience in commercial, operational, and/or growth roles within high-growth B2B tech or digital health.
• Proven success expanding enterprise accounts through strategy, insight, and relationship management.
• Experience in account planning, client engagement, and multi-stakeholder growth frameworks.
• Demonstrated ability to integrate cross-functional teams across sales, marketing, and customer success in a global, remote-first context.
• Comfort working with venture-backed and joint venture structures, including experience developing strategic partnerships.
• Data-driven mindset with expertise in CRM, pipeline, and account performance metrics.
• Strong financial and operational acumen to connect customer success to company growth.

You’ll Thrive Here If You...
• Build trust quickly: you listen deeply, anticipate needs, and deliver with integrity.

• Think like an owner: balancing client satisfaction with sustainable business growth.

• Thrive in a global, remote-first setting where collaboration is key and clarity drives outcomes.

• Enjoy creating structure, process, and predictability in a dynamic, fast-scaling organization.

• See complexity as an opportunity to add value, connecting dots between what clients want and what Newfire can uniquely deliver.

• Are energized by helping great teams and great clients succeed together.

Role & responsibilities

• Serve as the executive sponsor for key accounts, ensuring client goals are understood, achieved, and exceeded.
• Lead and mentor a global team of account managers responsible for customer success, growth, and retention.
• Drive account planning and execution, identifying “land and expand” opportunities and translating them into actionable growth plans.
• Partner closely with Delivery and Advisory teams to ensure smooth handoffs, aligned expectations, and consistently excellent delivery outcomes.
• Establish and oversee Quarterly Business Reviews (QBRs) with clients to track value realization, outcomes, and partnership health.
• Help clients understand the full breadth of Newfire’s capabilities, from advisory and innovation to global delivery.
• Build frameworks, playbooks, and performance metrics that define and measure account success across the portfolio.
• Collaborate with Marketing, Finance, Advisory, and Delivery to align client success metrics with company growth and profitability goals.
• Foster a culture of proactive communication, transparency, and continuous improvement across client-facing teams.

The Offer

Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market-driven, with a salary of $200,000 - $225,000 OTE. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees.

Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.

Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Ready to dive in?

Victoria Mandrini
Recruiter

Europe/Warsaw

victoria.mandrini@newfireglobal.com

Hiring Process

Here's what you can expect during our hiring process.

Stage 1

Interview with Director of Talent Global

In this first conversation, you’ll meet with our Recruiting Global Director, who leads global recruiting and resourcing at Newfire. This discussion focuses on your background, leadership experience, and overall alignment with the role and our business context. It’s also an opportunity to walk through expectations, scope, and what success looks like in a net-new function.

Stage 2

Interview with EVP, Sales Strategy & Operations

This stage dives into the commercial engine. You’ll meet with our EVP of Sales Strategy & Operations to explore how you think about account growth, client strategy, operating rigor, and cross-functional collaboration. The conversation centers on scale, structure, and how you translate strategy into execution in a professional services environment.

Stage 3

Interview with Corporate Sales or Chief Growth Officer

In this conversation, you’ll meet with senior commercial leadership to assess your ability to partner at the executive level. This discussion focuses on influence, stakeholder management, and how you drive growth across complex accounts while aligning with broader go-to-market priorities.

Stage 4

Interview with VP of Delivery & Chief of Staff (Interim Chief Commercial Officer and decision maker)

This stage tests real-world fit. You’ll meet jointly with our VP of Delivery and Chief of Staff, who is currently acting as Interim Chief Commercial Officer and serves as a key decision maker. The conversation evaluates how you collaborate across delivery and commercial teams, handle trade-offs, and operate in ambiguity while building structure from the ground up.

Stage 5

Interview with CEO

In the final stage, you’ll meet with our CEO to align on vision, leadership philosophy, and long-term impact. This conversation brings together everything discussed throughout the process, focusing on trust, strategic judgment, and your role in shaping the future of Newfire’s growth.

Stage 6

Offer

Once we’ve reached this stage, we’re confident there’s a strong mutual fit. We’ll extend a formal offer and walk you through all the details — compensation, benefits, and next steps. Our goal is to make this process transparent, respectful, and exciting, setting the stage for a successful start to your journey with Newfire.

Stage 7

Hired! Welcome to Newfire

Congratulations and welcome aboard! You’re joining a team of passionate professionals who care deeply about building meaningful products and partnerships. From here, our onboarding team will guide you through the next steps to ensure a smooth transition and set you up for success from day one. We’re excited to have you with us — let’s get started.

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