Implementation Specialist

Location: US, Remote

Category: • SASS
• Implementation
• B2B
• Payer-Care Management

What's the Project?

Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.
We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.
Newfire is seeking an Implementation Specialist with SaaS experience to drive the modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data-driven decision-making—ultimately working to improve healthcare outcomes for millions of Americans.
You’re a Perfect Match If You Have:

Bachelor’s degree in business, technology, or a related field.
5+ years of experience in implementation roles, preferably in a B2B SaaS environment.
Understanding of client needs and a passion for delivering exceptional client experiences.
Excellent written and verbal communication and interpersonal skills.
Proven ability to manage complex projects, prioritize tasks, and meet deadlines.
Understanding of SaaS technology and ability to configure and deploy solutions.
Experience in the healthcare industry, particularly with payer solutions.

Your day-to-day activities:

Customer Onboarding & Setup. Lead customers through the setup and configuration process, ensuring that the solution meets their specific needs and is deployed successfully.
Implementation Support. Assist in the technical aspects of product deployment and project management including troubleshooting and addressing any challenges during the initial setup phase.
Customer Education & Training. Conduct product training sessions to ensure that customers understand how to use the platform effectively.
Monitor and Ensure Product Adoption. Track usage patterns and adoption rates, offering guidance and support to encourage customers to fully leverage the platform.
Proactive Risk Management. Identify and address any challenges that may arise during the onboarding and early usage phases, minimizing any disruptions to the customer’s experience.
Collaboration with Cross-Functional Teams. Work closely with Sales, Product, and Support teams to ensure customer needs are met and any product or service gaps are identified.
Continuous Feedback Loop. Gather customer feedback during implementation and after, relaying insights to improve future onboarding processes or product development.