Sr. Training Associate

Region: US

Country: USA

Type: Fully remote

What's the Project?

Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.

We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.

Opportunity for impact

Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation.

Newfire Global Partners is hiring for a healthcare startup client and seeking a motivated and experienced Senior Training Associate to join our dynamic team. In this role, you will be responsible for delivering high-quality training programs to our clients, focusing on payer workflows within a clinical technology platform. In your role, you will specialize in one or more of the following areas: Care Management (CM), Utilization Management (UM), or Long-Term Services and Supports (LTSS). The Training Lead/Senior Training Specialist will report to the Senior Director of Training & Adoption and collaborate with cross-functional teams to ensure effective training delivery and client satisfaction.

You’re a Perfect Match If You Have:

Bachelor’s degree in Instructional Design, Education, Business, Healthcare Administration, or a related field.
6 - 8+ years of experience in training, instructional design, or learning and development—healthcare and payer experience is required.
Expertise in instructional design models and adult learning principles.
Proven experience building and facilitating virtual training programs using modern tools and methodologies.
Strong communication and presentation skills—able to explain complex topics clearly and confidently.
Ability to manage projects independently and thrive in a fast-paced environment.
Experience with training tools and platforms (e.g., PowerPoint, Articulate, LMS).
EST work hours required or ability to align with EST as standard.
Experience leading or mentoring a team of trainers a plus but not required.

Role & responsibilities

The Senior Training Associate on this transformative project is responsible for the following:

Design, develop, and deliver high-quality virtual training programs focused on payer workflows (Care Management, Utilization Management, LTSS).
Assess and update existing training materials to ensure accuracy, clarity, and alignment with modern learning practices.
Build engaging training assets including slide decks, user guides, job aids, and eLearning content.
Facilitate virtual instructor-led sessions for external clients and internal stakeholders.
Conduct training needs assessments and tailor programs to specific job roles and learner personas.
Collaborate with subject matter experts (SMEs), Product, and Customer Success teams to ensure content reflects the latest functionality.
Own training initiatives from start to finish with minimal coaching—this is a self-directed, senior-level position.
Gather feedback and recommend improvements to continuously enhance the learner experience.
Help define scalable training processes as the training team expands under new leadership.
Mentor and guide a growing Training team, helping to ensure high-quality program delivery and continuous improvement.
Participate in recruiting activities, playing a significant role in scaling the team.

The Offer

Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market-driven, with a salary of $85,000 - $105,000. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees.

As part of our hiring process, Newfire Global will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Ready to dive in?

Leon Dueñas
Recruiter

America/Bogota

guillermo.duenas@newfireglobal.com

Hiring Process

Here's what you can expect during our hiring process.

Stage 1

Applied

Stage 2

HM Interview

Stage 3

Panel Interview

Stage 4

Fit Interview

Stage 5

Formal Offer

Stage 6

Background Check

1 of X

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