Newfire Global Partners > Careers

Technical Writer

Apply Now

Region: LATAM

Country: Costa Rica, Argentina, Colombia, and Mexico

Type: Fully remote

What's the Project?

Scope

The Technical Writer is an embedded documentation professional within Newfire Global Partners, primarily supporting Care Lumen’s Platform Engineering organization. This role plays a critical part in maturing and scaling platform engineering capabilities by creating clear, structured, and standardized technical documentation that supports developer productivity, operational excellence, and platform adoption.

While the primary focus is Platform Engineering (DevOps, cloud infrastructure, CI/CD, developer tooling, internal platforms, service catalogs, etc.), this individual will also partner across the broader IT organization to ensure documentation consistency, governance, and usability standards are established and maintained enterprise-wide.

In addition to documentation development, this role will serve as a documentation systems steward—supporting the management, structure, and optimization of Notion as the centralized knowledge platform for IT. The Technical Writer will help define documentation standards, templates, taxonomy, navigation, and governance practices to ensure clarity, discoverability, and long-term maintainability across all IT documentation.

You are a clear and precise writer with a strong interest in platform engineering, DevOps, and cloud systems, with the ability to transform complex distributed systems into structured, developer-friendly documentation.

What’s Required

5+ years of experience in technical writing for software engineering or technology products.
Experience documenting platform engineering, DevOps, or cloud infrastructure systems.
Experience documenting APIs (REST, GraphQL) using tools such as Swagger/OpenAPI, Redoc, or Postman.
Proficiency with documentation management tools (Notion, Confluence, ReadTheDocs, MkDocs).
Experience structuring and managing enterprise knowledge systems at scale.
Familiarity with docs-as-code workflows and version control using Git.
Strong research and interview skills to gather technical information from subject matter experts.
Excellent written English communication skills.
Experience working with engineering teams in an Agile delivery environment.

What’s Preferred

Background in healthcare IT or clinical platform documentation.
Experience supporting Platform Engineering or Internal Developer Platform (IDP) teams.
Experience documenting DevOps tooling, CI/CD pipelines, or cloud platforms (AWS preferred).
Experience designing knowledge architecture in Notion or similar platforms.
Familiarity with Markdown, AsciiDoc, or structured authoring frameworks.
Exposure to developer experience frameworks or Team Topologies concepts.

What You’ll Do

Serve as the primary documentation partner for the Platform Engineering organization (DevOps, SRE, Infrastructure, CI/CD, Cloud, Internal Developer Platforms).
Research, write, and maintain technical documentation for APIs, platform systems, infrastructure components, and developer tools.
Document platform capabilities, service catalogs, golden paths, CI/CD templates, infrastructure standards, and internal developer workflows.
Create and update runbooks, standard operating procedures, and operational guides for platform engineering teams.
Develop and maintain developer onboarding guides, integration documentation, and technical FAQs.
Own and manage the structure of the IT Notion workspace, ensuring documentation is organized, discoverable, and standardized.
Create and maintain documentation templates, style guides, taxonomies, and governance practices for all engineering teams.
Ensure documentation is accurate, up-to-date, and versioned in alignment with product and platform releases.
Work within a docs-as-code workflow, managing documentation in Git-based repositories.
Participate in Agile ceremonies and manage documentation tasks within sprint cycles.
Review and edit technical content produced by subject matter experts for clarity, consistency, and completeness.
Proactively identify documentation gaps and establish documentation KPIs (adoption, completeness, freshness).

Ready to dive in?

Danyila Syvulka
Recruiter

EET

danyila.kravchuk@newfireglobal.com

Hiring Process

Here's what you can expect during our hiring process.

Stage 1

Applied

Stage 2

Recruiter Interview

Stage 3

Panel Interview

Stage 4

Hiring Manager Interview

Stage 5

Offer

Stage 6

Background Check

Stage 7

Hired - Welcome to Care Lumen!

1 of X

Submit Your Application

Fill out the form to apply for this position.

Ensure all required fields are completed accurately to be considered for the role.

Your Full Name

Your Country How many years of experience do you have in roles similar to the one you are applying for? *
Please specify only the years of experience relevant to similar positions, not your total professional experience. What is your English proficiency level? *
At Newfire, we only hire professionals who can communicate clearly and effectively with native English speakers in meetings, emails, and chat. Your English skills will be assessed during the initial interview.Basic (A1–A2) – Can understand and use some familiar words and very basic phrases. Very limited ability to communicate. Intermediate (B1) – Can deal with some daily situations. Limited ability to communicate in English. Advanced (B2–C1) – Can interact with a degree of fluency and spontaneity in a professional environment. Able to produce clear, well-structured language on complex subjects. Fluent / Native (C2) – Can express themselves effortlessly in all types of communication, including nuanced and abstract language. Comparable to native-level proficiency.

Have you been referred to this role? Please let us know if an employee or contractor from the company referred you for this role *
Please let us know if an employee or contractor from the company referred you for this role If you have been referred, please share the full name of the contractor or employee that referred you

Please select your country of residence *
Please note that employment will be contingent upon providing documentation verifying your legal work authorization in the country of residence, in accordance with applicable law.

Yes, I've read and agree to the Privacy Policy.

5mb max, .pdf,.doc,.docx.

Attach your CV (English only)